Proven experience at every stage

Scale-Up

Efficient Growth: $85M to > $300M ARR

  • Material GRR improvement
  • +4x in ARR Managed with <2x Headcount Growth
  • Customer love: > 97% CSAT
  • Process efficiency: from billing to escalations
  • Org transformation: new teams, specialized roles & GTM motions
  • Team engagement & development: IC to 4th line leader

Ground-Up

new CS ORG: $1M to $10M ARR

  • Initial GTM processes and playbooks
  • Operating rhythm: incentives, KPI, scorecard
  • Company-wide alignment: customer journey
  • GTM pivots based on VOC, product-market fit
  • Team engagement & development: first 10 hires

M&A

integration + momentum

  •  Due diligence success: post-sales business
  • 100% Retention: key talent and customers
  • Integration: teams, processes, GTM motion
  • expanded value: new solutions & Customer engagement motions
  • 5x growth: GTM alignment, new product bundles

Optimization

Customer success GTM: $50M ARR

  • New Record GRR
  • 2x customer Onboarding coverage ($0 added cost)
  • Aligned KPI and Operating Scorecard
  • Framework for Scale customer engagement
  • Role definitions, ROE and career progression

We know:

consistently growing customer lifetime value isn’t easy.

We've built and developed LTV-Obsessed Teams to support wild growth and to overcome slowing growth.

We've learned a ton leading through turnarounds, acquistions and IPO.

we apply this experience to every engagement, tailored to your needs.

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